Refund Policy and Return Policy
Return and Refund Policy
When you return an item, and it complies with our return policy, your refund amount and refund method may vary.
Check the payment method refunded and the status of your refund in Your Orders.
Your Orders
When returning an item, you have the option to choose your preferred refund method in your Online Returns Page.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 10 business days after successful Return. When we complete processing your return, we issue a refund to the selected payment method. Contact +254743110471 how to Track Your Return.
Your Orders
When returning an item, you have the option to choose your preferred refund method in your Online Returns Page.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 10 business days after successful Return. When we complete processing your return, we issue a refund to the selected payment method. Contact +254743110471 how to Track Your Return.
Refund Times
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account.
Note: Refunds only relate to items bought from and Fulfilled by Drrashel Kenya.
